Cleveland Property Management Company Serving all of Cuyahoga County

The speed at which Jennifer Gomez help us to sign on this apartment was incredible and greatly appreciated. She was very accommodating with meeting times and handled correspondence efficiently. I was disappointed at the state of cleanliness in the entrance and basement. It seems like there is decades worth of dirt and dust in the basement. The apartment needed also needed a good cleaning but did not have any junk leftover. The amount of insect and rodent traps was a bit off putting.

I want to express how grateful I'm to Jessenia for being patient with me in this whole process and helping me secure an apartment for myself. She has helped me tremendously and has followed up with me along the way with my CMHA voucher process as this was all new to me. I'm happy to refer her to all my friends who may be looking for a place to call home. Great customer service !

Amy Pierse has consistently offered the best service to my wife and I considering we are out of state investors. She happened to get our second property listed in no time at all. If we ever run into any concerns, I have all the confidence in her and her team to address them to the full extent. I also appreciate her timely responses any time my wife or I have questions. I don’t know how much you are paying her but DOUBLE IT !!

So far I like PUPM. They were able to help me out with some major water line repairs. They gave sufficient amount of pictures of the before and after maintenance repairs. I wish I would receive notice for minor repairs from the tenants, so I would be aware that fund were going to be deducted. There were a few miscommunications, but that should be expected with PM since they are dealing with a lot of clients. When there were communication issues, Amy Pierse would help fix the issues. Amy is the best. Everyone is friendly and professional. I like that's a level of a family feel to this pm company.

We bought 2 properties in Cleveland and decided initially to try 2 different Property Managers. NIGHT AND DAY between Progressive and our other PM. Progressive is friendly, quick to respond, thorough to investigate, thoughtful in providing solutions that both help the tenant have a great experience WHILE considering the cost to the owner. They do their job quickly and perfectly. Their fees are reasonable, and in light of the time they (don't) take to get the property ready and rented, you save a lot of money and headache over time. They have a team of employees who specialize in their area of expertise- if you need repairs, you talk to someone who knows exactly why you have a toilet leak. If you are trying to lease- you talk to someone who knows comps inside and out and can get your property rented at top dollar, to a WELL-VETTED tenant. Be careful out there! PMs will tell you they are 'screening'/ you need a detailed report on what that means to them and how they have vetted the people allowed to occupy your property- we spent a year trying unsuccessfully to rent a property that they quickly took over and stabilized. We almost sold this property at a significant loss after our year with our first PM. Thank God I found Progressive before I did that. We didn't buy a bad property- we had incompetent management. Thank you Progressive! We are happy, our tenants at the property they have managed all along are happy- we are just cashing checks and providing good housing, as it should be.

My experience with Jessenia and the rest of the team at Progressive Urban has been awesome. For property owners looking for a great real estate management company this is the one I would highly recommend!

Monique Price, a Tenant Relations Coordinator for Progressive Urban Property Management, handled my account issue expertly. She taught me how to ensure my payment went through and to avoid further late fees on the app.

Amy, the Operations Manager at Progressive Urban PM, has been great to work with! To me, a partnership is grown on communication, that's definitely the case here! Amy has routinely checked up on my properties that have concerns and I thank her for that! George, the owner, and Amy has built a great team alongside her who I have trusted as well. Appreciate all your hard work!

He does such a great job thanks mr bush

Maintenance job done by bush does such a great job I love how professional he is at all times when ever I need assistance!

I love the property, the maintenance service come exactly when I need something fix he does an awesome job !!!

I never want to work with anyone other than Holly and this company! Holly was so wonderful to us, Helping us with everything we need for our new home. She got back to us on questions in a timely manner and checked with the owner about things she wasn't sure of. Thanks Holly!

This property management company is amazing. As an absentee out of state investor, I was in need of hands on management that could communicate and keep me in the loop about my apartment complex. George and his team are top notch! Amy is such an asset to the team and is always available to provide great insight and updates. She is knowledgeable and friendly. I was provided an app to keep track of everything going on that I can access 24/7 from anywhere. Using PUPM has been a night and day difference from the previous company I was using. Gone are the days of being over charged and kept in the dark about everything. I wish I would've made the switch sooner. I highly recommend this business.

Ok….so! I had a little problem finding the home I wanted long story short Ms Monique helped me out went above an made it where I got this home I needed so bad for my family size love that god still send his angles to help those in need lord knows I was not in a great place so thank you soooo much Ms Monique you are truly a great woman god bless your kindhearted good Deed.

They pay very good attention to their tenants their maintenance is on point Monique price is very good to work with response very good to tenants I highly recommend

We have been with Progressive for 10 months and are so pleased, we are transferring management of our other rental property to them. They are all wonderful people and I’ve interacted with everybody. Special shout out to Amy who has gone above and beyond- taking over a property that has been difficult for many reasons. I was ready to sell and take a 100k loss I was so convinced this property was just not worth the trouble. She didn’t even blink- she’s all over it. Amy and the crew answer every email, call. They get things done right, they get them done fast. They aren’t the cheapest on the invoice for renovations. DM me if you want to talk about the time, hassle and lost rent that you get when you go cheap. They hire crews who do the work right and quickly and get you collecting rent again. Good crews are not east to find and Progressive knows this and pays to keep contractor assets on their team. They are a well- oiled machine. And just really decent humans to be working with. I’d give 6 stars if I could. Thank you Amy, thank you Progressive!

Our experience with Monique and Amy have been wonderful! We have been treated kindly and professionally. My most recent experience was with Monique and during a stressful time in our lives. She helped to make our situation a little better than we thought it would be.

I have been very pleased with Progressive Urban Property Managment. After trying a few other companies, they are the best of the bunch. Amy and George are professionals and are able to work through any situation. Highly recommend.

Progressive Urban Property Management has been managing my 17 buildings since March of 2022. My rental units were mismanaged by my previous company and I must say that I have been more than impressed with Amy and her team at PUPM! The tenants are paying rent, vacant units are rented and I am happy! Amy and her team are very communicative and are always willing to listen, assist and support me in my rental business. If you are an owner looking for a management company, I would STRONGLY recommend migrating your rental properties to Progressive Urban Property Management!

Michelle F was great! She provided me with great customer service and always had a good attitude when I spoke to her. She’s amazing!!