Cleveland Property Management Company Serving all of Cuyahoga County

The team here is very helpful, I have been working with Jess , who is extremely organized and really does her job very well, she truly goes above and beyond, it's been a pleasure working with these individuals, thanks progressive

Jessenia is a life saver! She made the whole process so easy and communicated every step of the way. Professional in every aspect, best leasing agent I’ve ever worked with, highly recommend!!

I have been a tenant for a little over a year at progressive urban property management. Can I just say I love Monique and Bob! These two employees are truly amazing. Monique is very understanding and fair. Monique tries to do everything within her power to make both residents and owners happy. Bob is very thorough and efficient with repairing things in our home. Bob is always willing to go the extra mile and spare the extra time to insure we are and feel safe and secure in our home. Both Monique and Bob are also very kind always pleasant when we speak. If I could give them more stars, I would. My family and I thank you and appreciate everything that you guys do!

I just put my deposit in for a property and first I was working with Danial he was helpful. I was told that I had to work with somebody named Jess or Jessica and she was rude and hang up on me saying she don’t have so deal with this and I just wanted to know what to do from here after sending my information. I had to go to the office to ask questions so that I know how to get my keys. The lady name Monique help me and told me what to do. I appreciate Daniel and Monique there are still some professional people in the world. I almost asked for my deposit back cause I did know if this was fishy or not.

Monique has has always treated me with respect and kindness. She has always been there to help me in different situations. I thank Monique and God Bless Her.

Initial process to get the keys to my apartment was difficult. I timely paid my security deposit and first months rent before my move-in date, which was 3/1/2023. However, I was denied entry and access to my apartment until 1:00 p.m. I didn't get my keys until 1:00 p.m. on 3/1/2023, even though I paid rent to have full access beginning at 12:00 a.m. I had movers, Internet, and carpet cleaners scheduled earlier and had to push them all back to a later time. Other than that, everything is great and it's really quiet here. The stairway carpet could use a good cleaning, but I do like it here and I have good neighbors. Thank you

Jess was such a big help getting me in my apartment!

Monique price did a wonderful job assisting me with an issue that was a misunderstanding and miscommunication. She took care of everything and fixed my issue I am very appreciative.

The apartment complex that I live at has been through a few property managements. Progressive Urban Property Management has been by far the best that I have seen here. Monique the Tenant Relations Coordinator is awesome. She has always been helpful with any questions I need answered or if any maintenance issues need fixed. If I have to call the office I always get an answer . Monique has always made sure if any paperwork needed to be completed or updated she has always been on top of it . I definitely recommend this PM.

The speed at which Jennifer Gomez help us to sign on this apartment was incredible and greatly appreciated. She was very accommodating with meeting times and handled correspondence efficiently. I was disappointed at the state of cleanliness in the entrance and basement. It seems like there is decades worth of dirt and dust in the basement. The apartment needed also needed a good cleaning but did not have any junk leftover. The amount of insect and rodent traps was a bit off putting.

I want to express how grateful I'm to Jessenia for being patient with me in this whole process and helping me secure an apartment for myself. She has helped me tremendously and has followed up with me along the way with my CMHA voucher process as this was all new to me. I'm happy to refer her to all my friends who may be looking for a place to call home. Great customer service !

Amy Pierse has consistently offered the best service to my wife and I considering we are out of state investors. She happened to get our second property listed in no time at all. If we ever run into any concerns, I have all the confidence in her and her team to address them to the full extent. I also appreciate her timely responses any time my wife or I have questions. I don’t know how much you are paying her but DOUBLE IT !!

So far I like PUPM. They were able to help me out with some major water line repairs. They gave sufficient amount of pictures of the before and after maintenance repairs. I wish I would receive notice for minor repairs from the tenants, so I would be aware that fund were going to be deducted. There were a few miscommunications, but that should be expected with PM since they are dealing with a lot of clients. When there were communication issues, Amy Pierse would help fix the issues. Amy is the best. Everyone is friendly and professional. I like that's a level of a family feel to this pm company.

We bought 2 properties in Cleveland and decided initially to try 2 different Property Managers. NIGHT AND DAY between Progressive and our other PM. Progressive is friendly, quick to respond, thorough to investigate, thoughtful in providing solutions that both help the tenant have a great experience WHILE considering the cost to the owner. They do their job quickly and perfectly. Their fees are reasonable, and in light of the time they (don't) take to get the property ready and rented, you save a lot of money and headache over time. They have a team of employees who specialize in their area of expertise- if you need repairs, you talk to someone who knows exactly why you have a toilet leak. If you are trying to lease- you talk to someone who knows comps inside and out and can get your property rented at top dollar, to a WELL-VETTED tenant. Be careful out there! PMs will tell you they are 'screening'/ you need a detailed report on what that means to them and how they have vetted the people allowed to occupy your property- we spent a year trying unsuccessfully to rent a property that they quickly took over and stabilized. We almost sold this property at a significant loss after our year with our first PM. Thank God I found Progressive before I did that. We didn't buy a bad property- we had incompetent management. Thank you Progressive! We are happy, our tenants at the property they have managed all along are happy- we are just cashing checks and providing good housing, as it should be.

My experience with Jessenia and the rest of the team at Progressive Urban has been awesome. For property owners looking for a great real estate management company this is the one I would highly recommend!

Monique Price, a Tenant Relations Coordinator for Progressive Urban Property Management, handled my account issue expertly. She taught me how to ensure my payment went through and to avoid further late fees on the app.

Amy, the Operations Manager at Progressive Urban PM, has been great to work with! To me, a partnership is grown on communication, that's definitely the case here! Amy has routinely checked up on my properties that have concerns and I thank her for that! George, the owner, and Amy has built a great team alongside her who I have trusted as well. Appreciate all your hard work!

He does such a great job thanks mr bush

Maintenance job done by bush does such a great job I love how professional he is at all times when ever I need assistance!

I love the property, the maintenance service come exactly when I need something fix he does an awesome job !!!