Northeast Ohio Property Management for New Investors 

I had a great experience with the property management team when my dryer stopped working. Jam was incredibly helpful throughout the process, making sure everything was taken care of. Cesar, the technician, did an excellent job diagnosing and fixing the issue quickly and keeping me updated. Both of them were friendly, efficient, and genuinely committed to getting things resolved. I really appreciate their teamwork and the service.

Hello, I am Bobby Zamora, and I am a tenant. I have never done business with such a slimy company before. My experience as a rental agent myself has taught me good and fair ways when dealing with tenants and property owners. Urban Property Management sent over a handyman to change the locks of the front door and the second unit on this property. Without announcing himself or ringing a doorbell, the handyman just walked in and started drilling the doors. Not expecting anyone, I thought we were being robbed. After straightening that out with the police. The maintenance man left all the metal shavings in the hallway. Not paying attention until my friend arrived with her 5 children and informed me that there were metal shavings in front of the landing of the interior stairwell. Her kids could have easily stepped on them and hurt themselves. The property management appears to hire cheap repair people to do the repairs without regard for quality work. The next thing is...(and the list goes on and on and I will be sure to keep you posted). My 2nd floor toilet had been leaking dirty water (sewage) from the bottom of the toilet for months. I even gave my sister, Michele Sanchez (whose name this family home is in, given to me from my mother. It's in her name because I was extremely ill and we feared the worst.).Well, I would have fixed it myself, but I could not lift the toilet by myself. Sewage wastewater was dripping down onto the 1st-floor apartment bedroom ceiling. The damage was so bad that the wood surrounding the toilet had become saturated with waste water. Urban property management saw the brown stains on the ceiling, and instead of replacing the ceiling drywall they just painted over it. I informed my sister i would be informing anyone who moved in about the disgusting bacteria that is present in this bedroom ceiling because if someone were to move in that has kids. They should know thgat the room contains large poopy water stains on the ceiling, and bacteria does not just go away, and someone could get sick. Instead of doing a quality job. they did the cheapest thing possible. As if that was not enough, the lock box key on the front door had been left open and empty on to occassions in the middle of the night at 3 am. I know the time because I had to go to CVS to get some stomach medication, and the lock box was closed when I left. This happened 2 times. And who knows what happened to those keys? I informed the property management company twice verbally in their office. This happened within the first month of doing business with them. It only gets worse as the list goes on in my next post. I would give them a -5 rating in quality of their management of the subcontractors they hire. I can only assume they find the cheapest maintenance people to get as much profit as they can.

As an out-of-state property owner, there are times when questions or issues require additional attention and follow-up. Recently, I had the opportunity to work directly with Amy Pierse and appreciated her willingness to listen, take ownership of concerns, and help move several matters toward resolution. Property management is not always easy, especially when multiple teams and vendors are involved, but Amy took the time to understand the situation, communicate clearly, and work collaboratively toward solutions. I appreciated her responsiveness and professionalism, and I look forward to continuing to work with her and the PUPM team.

My experience so far has been pleasant. George and Amy both respond to my questions quickly. Email is the preferred form of communication I utilize, but I will call as well in order to gain clarity. I schedule an appointment via calenderly. My property requires renovations and I am having the utilities turned on which will require a 4-hour window, so in order to be cost-effective, the maintenance manager will start cleaning up the property and preparing my renovation quote while waiting for the utility representatives. Another company would have tried to make numerous trips - that would cost me extra money unnecessarily. I am a working mom with a family just trying to cash flow, I am not a bank and I do not want to feel my PM is taking advantage of me. Progressive Urban Property Management has not made me feel that way as someone new to the Cleveland market. They utilize buldium management software and my one wish thus far would be a chat/communication option that could be used along with the request option for questions by the landlords, for work Ex. if I am considering painting the brick, but it is not a need or necessity I can communicate this with my PM. Also videos along with photos would be great when doing the property inspection would be great for landlords. Also an option for landlords to upload documents to their profile under the PM account. This is my first property in the area and I will purchase more once I know I have a management team that will provide me the security and reliability that my property will require. I hope Progressive Urban Property Management will be a part of my plan. So far I believe they will be! I recommend Progressive Urban Property Management for out-of-state investors. George and Amy answer all my questions and I have many questions as it really takes a lot to trust a company to act in your best interest.

Wonderful communication with Jam and David!

Our company has done many jobs for progressive urban property management. Our contact, Faye is such a pleasure to talk to. We hope to keep working with her for the foreseeable future.

PUPM has been a joy to work with. Neonna specifically makes the process a breeze. Could not recommend this company enough.

Great company, highly recommend. Neonna and the maintenance team rock.

I am very pleased that the roof was fixed efficiently upon my emergency request I haven't had any problems since. Thank you guys

Very friendly and professional. Great communication and customer service.

Jam & the crew at PUPM are awesome. We had an issue with our dryer and they had the tech, Caesar, out the next day. Our lawn is always taken care of & theyre quick to respond to any questions I have. Thanks for everything, guys!

Several investor clients moved over from another property management company after having a frustrating experience, and PUPM has really provided the level of communication and service they were looking for. Amy has been great to work with; she’s responsive, organized, and clearly cares about both her clients and the properties she manages. I appreciate working with someone who is dependable, honest, and on top of things.

PUPM is a great company and everyone at Canes Construction loves working with them. The maintenance coordinator Neonna is always so helpful and kind.

UPDATE: they keep coming by in announced. AND IT IS ILLEAGL- YOU HAVE TO GIVE 24 HOUR NOTICE They toured the upstairs without letting me know so i have a bunch of people walking through my front door WITHOUT BEING TOLD YET AGAIN!!!! You need to inform you tenants if they are showing the property Good luck getting proper communication from this company. Seems like reviews are the only way the higher ups will listen. They’ve shutdown power to my house without letting us know. We were told by amy that they would give us a gift card reimbursing us for the groceries and that never happened. We live in a two story duplex and their people will just drop on by without letting us know. So these random people who have keys to our house show up and come and go as they please. I was taking a nap and i was woken up with my houses back door being bursted open of some guy going upstairs. Nobody let me know, my dogs are going crazy, and I think someone just broke into my house. Turns out that he’s from progressive to look upstairs….shocker… now i have to wait till he leaves to go to work because i already don’t feel safe leaving things locked when he’s here…. The only good thing is the 3rd contractor company they use to repair things in this house. Shawn and his team are the only ones that properly communicate with me the if they are going to be here. AND THEY ARENT EVEN APART OF THIS COMPANY!

Faye was really good with responding to my work order and sent someone out in a reasonable time frame. Steve the technician came and check out my furnace and was very helpful with getting it fixed. He even took the time to listen to other concerns I had about my furnace.

Shower wouldn't shut off, and was getting worried. Bob drove out from Shaker right away to fix it

Manager jam reached out to me about some recent repair repairs that I had done in my apartment by technician Bob, who is awesome. He always comes in a timely manner. He’s always polite and so is jam. I would recommend renting from this property. They are awesome and timely when it comes to Maintenance issues and checking on you to make sure that everything was up to your standards. Thank you to Bob and jam for making my stay here comfortable