Cleveland Property Management Company Serving all of Cuyahoga County and Lorain County

As a landlord, I cannot say enough good things about PUPM. I came to PUPM after a terrible experience with previous property management. I have now worked with PUPM for over 6 months and can safely say they are the best in so many ways. They will always send you your funds and not hold onto them. They are responsive and actually pick up the phone and respond to emails within a day. They are a fantastic team. Roman heads up a great maintenance team that will take care of your properties. Melissa is a very responsive and friendly bookkeeper who will send your funds every other week, with breakdowns if needed. Monique and Ella are great with working with rents and will jump on the phone with you if you ever need to. Cristina is super sweet and will help with all sorts of things even though her job is utilities. George is a great leader and very honest. And I can't say enough good things about Amy. She really knows how to solve all problems and is so friendly and kind. She is the best property manager you could hope for. She is honest and incredibly hard-working. All I can say is I came from a previous horrible situation with another property management company which she quickly remedied personally and saved everything. Amy, I cannot thank you enough. Amy and PUPM are the BEST!

Great company and great human beings. Highly recommend them to all out of state owners.

Krystle Romano assisted me today and was very helpful!! I really greatly appreciate her !! Wish I could give her 10 stars!!

My landlord switched to this property management company about 2 weeks ago, so I can't say whether or not they're a good company to rent through. But what I will say is..this morning (9am)Faye called, asking if I could leave a 5 star review. Then, texted me 3 times in 3 hrs (it is currently 12:13pm) to remind me ABOUT A DAMN REVIEW!! That is crazy to me! Boarder line harassment..And the fact she specifically said leave a FIVE STAR review makes me suspect that most of their 5 stars reviews are fake! I wouldn't say not to rent through them but I would definitely say not to believe all the positive reviews and to read some negative ones because its more truth to those..

I had a truly outstanding experience with Jam here at Progressive Urban Property Management. From the very beginning, their team demonstrated a level of professionalism and care.Their customer service was top-notch — friendly, responsive, and genuinely committed to helping me find the right solution.What stood out most was their clear and consistent communication. I was kept informed at every step, with timely updates and helpful explanations whenever needed. I never felt left in the dark, which made the entire process smooth and stress-free.Even after the initial service was completed, their follow-up was thoughtful and appreciated. They checked in to make sure everything was working as expected and that I was satisfied — a small gesture that made a big difference.

I have had a great experience with Progressive Urban and Neonna she is excellent, they are great with communication and helping me resolve any problems that occur. I highly recommend them.

I had the pleasure of working with Amy, George and Mareez as a property owner/landlord. I've been through my share of property managers in the Cleveland area (3), and the team at PUPM is far superior then any other team I've worked with. First of all, they answer their phones, actually talk to customers/clients and are very responsive - this is so incredibly important for running a business! They are also profressional, experienced, and detail-oriented. I felt like my needs and expectations were listened to and acknowledged and that's a lot considering how businesses operate these days. I couldn't recommend PUPM enough. Thank you Amy and the rest of the team at PUPM

Faye has been very helpful in coordinating our repairs!

Bobbi was FAST ! ready to fix any other issues while he was here. Highly Recommend!

I personally want to give this five start to jam The person that stayed in contact with me the whole time he was amazing very friendly reply back to any one my concerns and check up to make sure everything was good on my end we need more people like him he not once was nasty towards me and he was very professional I can’t thank him enough the house is great I recommend people to get a home with them and I can not wait to buy a home with them I’m excited about that also when that time come

My agent has been Jess for the move in process and it’s been great. Any issues I’ve had so far she’s been able to help and overcome, she’s very flexible when what we can do and when to try to make it easier and I’m genuinely excited to move forward with the move!

Went to view the 2872 west 11th townhome. Its listed across many websites as 2 full baths and a 2 car garage. The woman showing the home not only wore leggings low enough that I knew she was wearing a body suit, but she tried to convince me that 1.5 baths were 2. That a 2 car garage was the same as a one car garage with a driveway. Not once did she take accountability for showing a place that was falsely advertised. Not once did she say it was wrong. Instead she tried to convince me that the en suite primary bathroom that has a tub and a stand alone shower, technically has "two" places to bathe, so it counts as 2 bathrooms. She wasted my time, insulted me, and embarrassed herself.

I had the pleasure of working with them at my home. The representative jam kept me in the loop with clear communication from start to finish about my door lock being fixed. The maintenance man dom was polite and professional and had it all finished in a few minutes. Between the time of my request and how fast they responded and had the work done the same day it was very professional and very fast.

Great customer of ours! Faye is always a pleasure to deal with and always prompt with payment! Thanks for your business!!!

I cannot say enough great things about Jess. From the moment she greeted me, it was clear this wasn’t just a job for her. She genuinely cares about her clients and their experience. She went above and beyond in every possible way, making me feel welcomed, heard, and respected throughout the entire showing. Jess was knowledgeable, patient, and incredibly detail-oriented. She answered every question I had with confidence and honesty, and even brought up things I hadn’t thought to consider. Her professionalism is unmatched, but what truly sets her apart is her kindness and authenticity. It’s rare to meet someone who’s not only great at their job but also truly invested in helping people find the perfect home. She took her time, never rushed me, and made sure I had all the information I needed to make an informed decision. She followed up promptly and made the entire process seamless and stress free.

Faye and Joe and the entire team at PUPM are amazingly responsive, professional and friendly - any issue is addressed quickly and thoroughly - I would give 10 stars 🤩

Faye was great to work with! Quick response