Cleveland Property Management Company Serving all of Cuyahoga County and Lorain County

I've been working with Progressive Urban Property Management for the past few months, and I can confidently say they are one of the best property management companies in the greater Cleveland area. It makes sense why they have over 1,000 properties under their management. From the start, they've been incredibly communicative and accessible. Whether it's a quick question or a larger discussion about the property, I always feel like I can get in touch and get a thoughtful, timely response. Their systems and procedures are well-established, which gives me peace of mind as an owner—they handle everything with professionalism and care. What really stands out is how well they balance the needs of both tenants and owners. They treat the property with genuine care and make decisions that are fair and well-informed. They’re also knowledgeable about different options and approaches, which makes it easy to trust their recommendations. Working with them has been an all-around great experience, and I’d highly recommend Progressive Urban to any property owner in the area.

Amy over at PUM has been fantastic to work with. She is responsive, professional, and answers in a timely manner. I look forward to working with her on referrals and business in the future

I highly recommend PUPM. I called a few times for repairs, and each time, the repairs were finished in a timely manner. Faye is awesome to talk to. She definitely makes the process nice and smooth.

I been renting from PUPM for about a month now yes at first there was a problem with one properties but they hurried up and fix the problem and that was amazing very surprising as well due to other leasing companies, spinning, and taking application fees, I’ve been in their property for about a month now any problems that I have with the property they fix it immediately their staff including Nicole is amazing and as good at answering questions that you have regarding the property or with their portal I highly recommend looking into them if you’re looking for a good quiet reasonable in your budget property and give them a phone call

Thanks Jam for your great communication and great service

Jeanie L very hands on with responding back with emails detail clarification on steps that need to be done to have your move-in as smooth as possible

Neonna is the BEST . She always returns my calls. Helps with answers to my questions. Every time I call she is Always very kind and joyful even tho I'm not she always cheer's me up.

Great company to work with .I Been working with Neonna Buytrago and she's been amazing great communication. Thanks Neonna 👍

Our company Sanford And Son Tree Service became a vendor with PUMP. We received our first job within a week of signing up. The maintenance department agent Faye has been great always responsive in a timely manner. She is amazing to work with. Helps make finding and navigating the portal easy.

I’ll definitely recommend this company. Faye been a really good help to me. She gets maintenance requests done right away and have them come out asap. She always calls after to make sure the job is done. Thank you for the maintenance time also.

I just want to say that this company has been truly helpful with the process of looking for properties! Great variety and even greater houses to choose from I’m really thankful for Tiara and Jeanie L. for constantly staying in contact with my family and finding us the perfect home! Thank you again

I’ve been talking to Faye about my maintenance request and she put the order in right away and someone came out asap. She also check up on me just to make sure the work order was done.

Very trustful and easy to work with, great customer service Faye is always there to assist and I will highly recommend for this company to mange your property.

We have been an appliance repair vendor working with Progressive for several months now. Faye and the Progressive team have been a pleasure to work with. Her communication and service is top notch. 5 stars!

Faye has been quick to reply to texts and emails, payments have been made in a very timely fashion. A pleasure to do business with.

I have been working with Nicole and she is amazing. Any issues within the home, PUPM handled them right away. No complaints here.

It has been a pleasure working with PUPM, they really are amazing. After a maintenance request, Jam reached out to me. Making sure that everything went well and was repaired. Jam was absolutely professional and courteous.The maintenance team has all been amazing. Also Bob, who always seems to help us in every way. Bob has handled situations where he goes above and beyond.

Nicole is very helpful and easy to talk to. Appreciate the ease of the portal and communicating with Nicole.

This property management team has exceptional service. Bob always is efficient and has professional service 24/7. We appreciate Bob and all the work this company provides, with their professional team members.

Urban property management is a great business to work with, especially Amy Pierce. She helped me with all of my issues Helped me out she went above and beyond thank you again Amy, this is Michael Kirk