Cleveland Property Management Services You Can Trust

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Setting the Right Rent

The right rent impacts how quickly we’re able to rent your residential property in Cleveland and what kind of tenants we’re able to attract.

Using our data and our knowledge of the local market and its competing properties, we establish a rental value that’s accurate, competitive, and most importantly – profitable.

Strategic Marketing

Partner with us, and your listing will get the attention it needs to have your property rented quickly and to good tenants. We invest in high-quality photos, concise descriptions, and a syndicated online presence across all the popular rental sites as well as our own website. We manage responsive showings and offer convenient online applications.

Cleveland Tenants

Screening tenants is objective, fair, legally compliant, and rigorous. We’re looking for high-quality residents who will be easy to work with. Once a tenant is approved, we work hard to ensure they enjoy living in your property. Tenant relationships are critical, and we balance the need for tenant accountability with a commitment to tenant service.

Affordable Repairs

Maintaining your Cleveland rental property leads to lower costs and higher property values. Our talented, experienced in-house maintenance staff and outside vendor relationships ensure your property’s condition is protected. We invest in cost-effective repairs and limit expensive emergencies and deferred maintenance.

Accounting Reports

We have a well trained, experienced in-house maintenance staff along with preferred vendors to coordinate all necessary maintenance and make sure that repairs are performed properly.

We also offer 24/7, 365 emergency response to tenants so that any issues at the property are handled in a timely fashion, keeping them happy and limiting property damage as much as possible.

Trust and Technology

With advanced property management platforms and systems, we can provide our owners with custom property management resources and our residents with easy and accessible services and solutions. It’s about convenience and accessibility. This leads to more trust, more transparency, and a better rental experience for all of us.

Progressive Urban Property Management is Committed to Delivering Exceptional Property Management to All Cleveland Neighborhoods

We care about community.

That means we’re committed not only to managing your property, but to investing in the neighborhoods where your rental properties happen to be.

We understand the importance of location. Properties near the Gateway District may attract the biggest Cleveland Cavaliers and Guardians fans who’d love to walk to games. Cleveland Browns fans might want a rental close to an RTA line that can drop them off outside of the waterfront stadium. Maybe an art connoisseur is searching for a place close to the Cleveland Museum of Art. We know our city well. We serve Cleveland, including single-family and multi-family rental properties across all of Cuyahoga County and Lorain County, including Lakewood, Parma, Middleburg Heights, Westlake, among other cities.

In Cleveland, find us leasing, managing, and maintaining investment properties in Ohio City, Edgewater, Detroit-Shoreway, Tremont, Downtown, North Collinwood, Kamm’s Corner, Old Brooklyn, Clark-Fulton, Lee-Miles, and Buckeye-Shaker.

Building a strong sense of community is essential when managing Cleveland rental homes. Our years of experience have shown us that a positive neighborhood connection can significantly impact tenant satisfaction, retention rates, and even property value. Engaging with local communities through partnerships, neighborhood events, and open communication demonstrates commitment and encourages tenants to view your property as more than just a rental. It’s their home. By participating in the Cleveland community, we often gain access to valuable resources and insights, from reliable local contractors to potential residents. Successful property management is not just about maintaining buildings—it’s about creating environments where people and communities thrive.

Understanding the Importance of the Right Rental Value

The right rental price ensures you attract a large pool of qualified tenants. It also means you don’t have to worry about an extended vacancy and the expense that comes with it.

Our experience as Cleveland property managers allows us to gather the latest and most accurate data and analytics, measuring your property against the competing properties on the market. We understand the local rental values, the tenant demands, and the subtle shifts that impact your rental price.

Ask for a free rental analysis. We’ll make sure you’re asking the right amount of rent.

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“George and his crew are very responsive to any requests or concerns. You can count on PUPM to get the job done right. Thanks for the hard work and great services provided at PUPM.”

Jace W.

Ask Us Anything About Cleveland Property Management

If you’d like to learn more about our properties and what it’s like to work with Progressive Urban Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.

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What Our Clients Are Saying

4.7/5
4.7/5
445 reviews
5 star
390
4 star
21
3 star
6
2 star
2
1 star
26
0 star
0

Google
5.0/5
Apr 8, 2026
Google - Iban Jackson (Iban Jackson) - Progressive Urban Property Management
Jam has been excellent to work with. I would highly recommend working with Progressive Urban Property Management!
Google
5.0/5
Apr 8, 2026
Google - Adam Boyd - Progressive Urban Property Management
Progressive Urban Property Management is a delight to work with. They always answer my calls, and they always know what's going on. Neonna is who I work with, and I wouldn't want to work with anyone else. She is the best!!!! She is the reason why I gave 5 stars.
Google
5.0/5
Apr 8, 2026
Google - Chad Quicci - Progressive Urban Property Management
Have had nothing but exceptional service and continued communication with Progressive Urban Property Management. They have been great to work with. I've had the pleasure of working with Neonna for the past few months. She is wonderful! I can always count on her to be available to speak with whenever I have a question and she always knows what's going on. PUPM is very lucky to have her!
Google
1.0/5
Apr 6, 2026
Google - Teresa Costa - Progressive Urban Property Management
Property owners beware! They charge a reasonable 8% of rents collected but make most of their $ on astronomical fees for maitenence and repairs. I was quoted over 4k to patch an area on the roof that was leaking. I used a previous contractor that I dealt with who only charged me $750. They also quoted $315 to clean a small apt and I can have a larger house cleaned in NY for only $200. Various other crazy prices to make units rent ready. We are so relieved we didn’t stuck with them and found a much more affordable management company.
Google
5.0/5
Apr 6, 2026
Google - Christine Bay - Progressive Urban Property Management
I’ve had a great experience working with Progressive Urban Property Management. Their team is professional, responsive, and easy to communicate with. They handle everything efficiently and make the entire process smooth and stress-free. I especially want to highlight my experience working with Faye—she has been incredibly helpful, organized, and attentive to details. It’s clear that she genuinely cares about providing excellent service and keeping everything on track. Highly recommend Progressive Urban to anyone looking for reliable and professional property management services!
Google
1.0/5
Apr 1, 2026
Google - Melissa Bearer - Progressive Urban Property Management
I know that my experience with this company would have been better with a different property owner, but from the start, we had countless issues with repairs and communication in general. They consistently will ask you to leave five star reviews, which did not reflect my experience but I felt pressured into this many times as I did not want them retaliating. The main issue we had with them was a plumbing problem that rendered the shower unusable, and the communication was poor and it took a very long time for us to figure out why our shower wasn’t being fixed. We ended up moving out early and did not have a working shower for the last 2 weeks we were living at the property, and it became clear it was not going to be fixed in any timely manner. Later, after requesting the month’s rent back, we spoke with a representative who explained that the property owner was the one who was the source of the delay, and they could not get ahold of him. I give 2 stars because they did eventually make some effort to solve the problem, and did back us up in our complaints and tried to come to an agreement in our favor, but were unable to. However, at the end of the day, they are the ones who are responsible for keeping the property inhabitable, and they failed to do this. On top of this issue, we also had animals living in our roof that they could not get to leave, the house would not hold heat (would only heat to about 60 degrees and our energy bills were ridiculous), and communication was consistently poor. Again, I cannot speak for an experience for someone who has a more communicative property owner, but we have been incredibly frustrated in dealing with them and I am just happy to no longer be living at one of their properties. Edit: changing this to one star after being emailed to take this review down because it is “hurting their business”. This is so unprofessional.
Google
5.0/5
Mar 30, 2026
Google - Nicole Tyler - Progressive Urban Property Management
Transitioned over from a private property manager to PUPM and I have yet to be dissatisfied! The Communication, timely responses and care that I get from Jam is so appreciated. Bob, the maintenance guy has been nothing but helpful from day one. I’ve dealt with property management companies before but PUPM has been nothing but great for me and my family!
Google
5.0/5
Mar 25, 2026
Google - Kimberly Webb - Progressive Urban Property Management
I would like to commend Nickia Shepherd for her display of excellent service and professionalism. Nickia was patient while answering my questions regarding lead inspections. She was knowledgeable. Nickia gave detailed information with clarity. She directed me to the maintenance manager for questions that were out of her scope of practice. I was, thoroughly, satisfied with our conversation. She welcomed me to contact her again if I needed any other information. Two thumbs up to Ms. Shepherd.
Google
5.0/5
Mar 16, 2026
Google - Max Culhane - Progressive Urban Property Management
Progressive Urban has been an outstanding upgrade of my property management services since making the switch a couple of months ago. George, Amy and team have been wonderful and the experience has been far and away to the previous management company I was using. 5-stars across the board for PUPM!!
Google
1.0/5
Mar 14, 2026
Google - Raeshelle Colbert - Progressive Urban Property Management
Google
5.0/5
Mar 13, 2026
Google - Jack Centra - Progressive Urban Property Management
PUPM has been incredibly helpful in helping us get our portfolio turned around. We had some issues with prior management companies and Amy and team listened to all Problems, and attacked them with extreme efficiency. Would reccommend to any investors in the area!
Survey
5.0/5
Mar 11, 2026
Survey - Angel James - Progressive Urban Property Management
Bob fixed my bathtub faucet and now it’s working good. The issue was resolved, thank you again.
Google
5.0/5
Mar 2, 2026
Google - Deandria Rice - Progressive Urban Property Management
My experience has been easy, smooth & authentic. Jess has been very helpful through the whole process. She communicates very well & ensures you get what you need. Thank you Jess and Urban property management.
Google
5.0/5
Feb 27, 2026
Google - Elise Legleitner - Progressive Urban Property Management
They made what was needed very clear and I feel confident with the house I’m renting and It was a pretty simple process! Thank you Jeanie for everything!
Google
5.0/5
Feb 26, 2026
Google - Mr. Hodge - Progressive Urban Property Management
Jeanie did her job to the T!
Google
5.0/5
Feb 23, 2026
Google - Katherine Boisvert - Progressive Urban Property Management
Regine at PUPM has been responsive, professional, and easy to work with. As remote investors, strong communication is essential, and she consistently delivers. We appreciate her reliability and support in managing our Cleveland properties. Thanks Regine and PUPM! From the Boreal Team
Google
1.0/5
Feb 17, 2026
Google - Jazmyne Darby - Progressive Urban Property Management
Sad to say I’m really disappointed in this company I’ve been having serious problems in my unit SUCH AS SHOWER BEING CLOGGED FOR 30 whole days ! This company is terrible ! They had people move in an apartment that wasn’t even ready for move in still haven’t fixed my issue in 30 days ! Also the apartment I stay in trash outside no one comes to clean I can go and on well I guess I be the first to say this COMPANY REALLY PLAYED !
Google
5.0/5
Feb 16, 2026
Google - Elizabeth Oestreicher - Progressive Urban Property Management
I had a great experience with Jam, who checked in with me about my property. Bob came out to do maintenance and he did a great job explaining everything and giving me options.
Google
1.0/5
Feb 13, 2026
Google - Adam Martinez - Progressive Urban Property Management
UPDATED REVIEW TO THEIR REPLY: Gave my money in late November. They said I needed to "onboard" which I paid the money and met with them on the phone. They did not collect or attempt to collect rent until January! Beware of these people.... ORIGINAL: I am extremely disappointed with Progressive Urban Property Management. What I expected to be a professional, reliable management experience turned into a nightmare as a landlord. Communication was consistently poor. It often took days to get return calls or responses, even on time sensitive issues. More importantly, there was little to no urgency or effort when it came to collecting rent that was months behind. As the owner, I felt like I was the one pushing for action, instead of being supported by the management company I was paying. A major reason you hire property management is to protect your investment, handle tenant issues, and enforce collections. Unfortunately, that did not happen here. The lack of follow through and accountability cost me both time and money. I would not recommend this company to landlords who want proactive management, strong communication, and firm rent enforcement.
Google
5.0/5
Feb 6, 2026
Google - Ashley Lanzer - Progressive Urban Property Management
Amy has been so pleasant and VERY helpful throughout the entire process!

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ABOUT

Progressive Urban Property Management was started by experienced Cleveland area landlords with a mission to manage rentals from an owner’s perspective and to provide quality rentals for tenants.

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LOCATION

4001 Detroit Ave, Suite 200, Cleveland, OH 44113

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