Full-Service Commercial Property Management In Cleveland

My agent has been Jess for the move in process and it’s been great. Any issues I’ve had so far she’s been able to help and overcome, she’s very flexible when what we can do and when to try to make it easier and I’m genuinely excited to move forward with the move!

Went to view the 2872 west 11th townhome. Its listed across many websites as 2 full baths and a 2 car garage. The woman showing the home not only wore leggings low enough that I knew she was wearing a body suit, but she tried to convince me that 1.5 baths were 2. That a 2 car garage was the same as a one car garage with a driveway. Not once did she take accountability for showing a place that was falsely advertised. Not once did she say it was wrong. Instead she tried to convince me that the en suite primary bathroom that has a tub and a stand alone shower, technically has "two" places to bathe, so it counts as 2 bathrooms. She wasted my time, insulted me, and embarrassed herself.

I had the pleasure of working with them at my home. The representative jam kept me in the loop with clear communication from start to finish about my door lock being fixed. The maintenance man dom was polite and professional and had it all finished in a few minutes. Between the time of my request and how fast they responded and had the work done the same day it was very professional and very fast.

Great customer of ours! Faye is always a pleasure to deal with and always prompt with payment! Thanks for your business!!!

I cannot say enough great things about Jess. From the moment she greeted me, it was clear this wasn’t just a job for her. She genuinely cares about her clients and their experience. She went above and beyond in every possible way, making me feel welcomed, heard, and respected throughout the entire showing. Jess was knowledgeable, patient, and incredibly detail-oriented. She answered every question I had with confidence and honesty, and even brought up things I hadn’t thought to consider. Her professionalism is unmatched, but what truly sets her apart is her kindness and authenticity. It’s rare to meet someone who’s not only great at their job but also truly invested in helping people find the perfect home. She took her time, never rushed me, and made sure I had all the information I needed to make an informed decision. She followed up promptly and made the entire process seamless and stress free.

Faye and Joe and the entire team at PUPM are amazingly responsive, professional and friendly - any issue is addressed quickly and thoroughly - I would give 10 stars 🤩

Faye was great to work with! Quick response

Jeanie & Jessica have nothing but helpful helping me threw all the documents of the lease of the property they really knew how to treat a tenant thank you ladies so so much!!!

Faye from the management group has been very good in working through my maintenance issue. I appreciate the fact that they keep me informed through out the process.

We've been working with Faye at Progressive Urban for a while now, and she’s been fantastic — always professional, responsive, and easy to work with. I highly recommend Progressive Urban

Jam was incredible in assisting me with servicing my property. Very responsive and on top of all my concerns and I'm very impressed with the quality and attention to detail. Very happy with PUPM so far

Working with Regine, Amy, and the entire PUPM team has been an outstanding experience. Regine is incredibly responsive and detail oriented, while Amy brings a calm and professional presence to every situation. Together, they make property management smooth and worry free. From tenant communication to maintenance and everything in between, they handle it all with care and expertise. I’m truly grateful for their support and highly recommend PUPM to anyone looking for a trustworthy and efficient property management team.

Jen L. Was patient and informative regarding rental details.

Fast process and very great with communication and responding back.
Jeanie L has been very helpful and great with my moving process.

Faye and the entire Progressive team have been fantastic to work with! We've partnered with them as an appliance repair vendor, and the experience has been nothing but positive. They're responsive, straightforward, and incredibly easy to work with. Exactly the kind of partnership we value. Definitely a 5-star team!

Amy P, Regine and the whole PUPM crew have been nothing short of amazing. Their hard work and creativity in terms of services offered is unparalleled. Most importantly, they are courteous and respectful towards our tenants, which is a huge priority for us. I look forward to continuing to work with them.

The PUPM team is fantastic - very responsive and professional. Would highly recommend!

Amy, Christina, and Regine are awesome. I needed a property management team to manage one of our duplexes and they were heaven sent. After dealing with bunk contractors and multiple delays in rehab we needed this property on the market. The team at PUPM, guided us in the right direction, were eagerly helpful with our requests, very professional and prompt. I wish I had found them much sooner. Thank you!