Full-Service Commercial Property Management In Cleveland

I paid a $250 holding fee at the end of December for a unit I intended to rent. Over the next two months, there were repeated delays with inspection scheduling and paperwork. I was told the delays were related to CMHA requesting additional items. However, I later received direct communication from CMHA that did not reflect the same information, which created confusion. The deposit amount also changed multiple times. Within a 24-hour period, I was quoted two different amounts, and no finalized lease or confirmed move-in date was provided. During a recorded phone conversation regarding the same unit, concerns about the second bathroom were discussed and it was suggested not to mention them. That made me uncomfortable. After ongoing confusion and lack of clear documentation, I chose to withdraw. My $250 holding fee has not been refunded. I recommend proceeding with caution

My experience has been easy, smooth & authentic. Jess has been very helpful through the whole process. She communicates very well & ensures you get what you need. Thank you Jess and Urban property management.

They made what was needed very clear and I feel confident with the house I’m renting and It was a pretty simple process! Thank you Jeanie for everything!

Jeanie did her job to the T!

Regine at PUPM has been responsive, professional, and easy to work with. As remote investors, strong communication is essential, and she consistently delivers. We appreciate her reliability and support in managing our Cleveland properties. Thanks Regine and PUPM! From the Boreal Team

Sad to say I’m really disappointed in this company I’ve been having serious problems in my unit SUCH AS SHOWER BEING CLOGGED FOR 30 whole days ! This company is terrible ! They had people move in an apartment that wasn’t even ready for move in still haven’t fixed my issue in 30 days ! Also the apartment I stay in trash outside no one comes to clean I can go and on well I guess I be the first to say this COMPANY REALLY PLAYED !

I had a great experience with Jam, who checked in with me about my property. Bob came out to do maintenance and he did a great job explaining everything and giving me options.

UPDATED REVIEW TO THEIR REPLY: Gave my money in late November. They said I needed to "onboard" which I paid the money and met with them on the phone. They did not collect or attempt to collect rent until January! Beware of these people.... ORIGINAL: I am extremely disappointed with Progressive Urban Property Management. What I expected to be a professional, reliable management experience turned into a nightmare as a landlord. Communication was consistently poor. It often took days to get return calls or responses, even on time sensitive issues. More importantly, there was little to no urgency or effort when it came to collecting rent that was months behind. As the owner, I felt like I was the one pushing for action, instead of being supported by the management company I was paying. A major reason you hire property management is to protect your investment, handle tenant issues, and enforce collections. Unfortunately, that did not happen here. The lack of follow through and accountability cost me both time and money. I would not recommend this company to landlords who want proactive management, strong communication, and firm rent enforcement.

Amy has been so pleasant and VERY helpful throughout the entire process!

Unbelievably unprofessional and unresponsive. We have been living in one of their Ohio City properties for 8 months. When we moved in, the unit was filthy and the washer and dryer not hooked up. WE had to clean the mess left by the previous tenants that had only worsened over the 7 months that the unit was left abandoned. Since then we have had countless maintenance issues that have gone unsolved. It took them over 4 months to repair a leak in the roof, and the water damage inside has still not been addressed. Three different people have come to look at our furnace that stopped working and none of them were able to find a solution to the problem. It took them almost 2 months to fix a broken light socket. Our water, along with the adjoining apartment's, suddenly turned off (we haven't missed any rent payments) and we were told it wasn't an emergency and the maintenance team scolded us over the phone. You can contact whomever at this management company and you will not get a response. They do half-assed work and then ask for a 5-star review on Google. Amy Pierse, the operations manager, reached out to me when these issues first started but has since ignored any correspondence since. These people do not care about their tenants, let alone their properties and those properties' owners. Do NOT rent from Progressive Urban Property Management.

In Regards to the Jeremy the Exterminator he's been to our residents twice an he's done a thorough job. He is very pleasant,would recommend him to exterminate any place we would live in. 5stars for Jeremy ⭐️⭐️⭐️⭐️⭐️ we definitely see improvement. Thanks for sending someone who will get the job done.

Avoid at all costs, if you’re able! They really don’t care about their tenants or their property. Our old landlord sold the duplex we live in and this company bought it. First few months we spent fighting with them trying to overcharge us after being told by multiple people are rent would not change once ownership was transferred. We finally get that figured out after MONTHS of back and forth with the office. Then, right after we sign a new lease with them we have new neighbors move in below us in the duplex who smoke cigarettes inside stinking up their unit as well as our entire unit. I am severely allergic to cigarette smoke, management simply doesn’t care. I left a note directly to our neighbors as well as reported them to management every single time I smelt cigarettes coming through OUR vents into OUR unit. They say they deal with it but the neighbors continue to do it with complete disregard to us and our pets living above the getting secondhand smoke. Our lease has a huge clause about smoking and how its terms for lease termination, yet 6 reports later I am still waking up to cigarette smoke coming into our bedroom through the vents. For FOUR STRAIGHT MONTHS! They don’t care about their property CLEARLY but the lack of care for tenants is where I get frustrated.

Excellent Property Management company. I’ve had to switch multiple times and I’m sticking with them. Mareez has been exceptionally great to work with. Any concerns I voiced were handled patiently and quickly. Don’t waste your time anywhere else.

The company is prompt when it comes to certain maintenance requests!! Jam and Bob does great work. They also communicate upon arrival

Big shout out to Bob, so attentive and always finds a solution. Great communication and stays on top of everything. Thank you Bob for all your help

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Jeanie L.

Ella was awesome. She answered our questions and our concerns. After 2 years at this property we are now able to speak to a live person instead of chatting with AI. Thank you again Ella

5 star Rating Maintenance Great job

The PUPM team is fantastic - very responsive and professional. Would highly recommend! Entire maintenance team (including Jam) is fantastic. Always go above and beyond to get issues resolved professionally and completely. I'll be onboarding my future properties with them!