Lakewood Property Management Supporting Owners

Excellent communication from Faye, and Bob fixed the leak under our sink efficiently and in a timely manner. Thank you! 😊

Jam is such amazing help and always make sure the job gets done ! I appreciate everything since I moved here in may , continue to keep up the great work thanks !

Great company and great human beings. Highly recommend them to all out of state owners. UPDATED I wanted to update my initial review. PUPM keeps exceeding my expectations from them, and I wanted to give credit where credit is due. I have been working with them for less than a year, and their team is phenomenal. Their process are perfectly streamlined and even where their is a issue, the level of care the team has is impressive. Without going too much in details, I wanted to give a huge shout out to Neonna, Regine and Yvone for being phenomenal. I know there is a whole team that supports them and fosters a culture of go getters, and they also need credit too. Keep up the great work everyone. I can confidently say that you are one of the best teams in PM that I have had the pleasure to work with.

Responds well & timely. Ive had nothing but excellent customer service. Highly recommend

We have been with Progressive Urban Property Management for a few months now and they have really done a great job. Faye is always on the ball when I contact them and my issues are resolved in very timely manner. Two nights ago my furnace was making loud sounds and kept turning on every 10 minutes. It got me concerned so at 7am the next morning I emailed Faye about this. By 9:am Faye responded that Steve would be contacting me this day. At 10am Steve was ready to come to the house. He arrived shortly after and checked out the furnace and had it fixed and maintenance and thank goodness he did as my furnace was about to BREAK but Steve saved it now it is working great and not running bad!!! Thank You Faye for being so kind and efficient! You are always so fast at getting back to me and I appreciate you so much you and Steve saved our furnace! Thank you Steve for being so punctual and thorough and explaining everything you did in words that I could understand! You guys really have a great work ethic! Again, thank you and Happy Holidays 😊 🌲💖🙏

We have only been working with this company for a short time but so far we can report no issues. They communicate in a timely manner and follow through with what they say they are going to do. Our main contact is Faye and she is very polite and professional. Keep up the good work Faye!

The registration requirements for the City of Cleveland are such a burden for out of town small investors. Regine Appegu, Owner Relations Coordinator, has been so valuable and responsive to coordinate the myriad of documentation required to complete the registration. For an out-of-town investor she has been very helpful.

Once I was finally added to PUPM Company. Monique walked me through joining the system and she was able to get work orders left behind by the previous owner submitted by their maintenance guy Bob, who arrived the following day. Bob was very nice and completed the repair needed for my bathroom sink and he also bought me a new filter for my furnace. I really appreciate him caring enough to complete the job. I was really surprised that Jam reached out to me and asked if I was happy with the service that I received, that made my day cause most management companies don't bother to follow up with the tenant to see if there workers completed the job. Thank you so much for caring Jam.

Absolutely love the service I have been receiving so far. Jam, the maintenance coordinator and Bob the technician are very professional and polite. No complaints on my end; just compliments from a satisfied tenant!

Attentive maintenance team. Thank you Bob and Jam

Ray is the tech who replaced our furnace filters. Jam followed up with great communication. Thanks guys!

I what to say thanks to Bob the handyman for helping me this afternoon i had a problem and he was really patient with me and he did not let me get off the phone until I was satisfied so thank you for that

So far we’ve had a great experience working with PUPM. Jam (maintenance coordinator) is pleasant and always replies to inquiries promptly. We really appreciate your professionalism.

Amy P, Regine and the whole PUPM crew have been nothing short of amazing. Their hard work and creativity in terms of services offered is unparalleled. Most importantly, they are courteous and respectful towards our tenants, which is a huge priority for us. I look forward to continuing to work with them. EDIT: I want to add that Jess G has been working tirelessly on behalf of myself and our tenants. I'm grateful for how hard everyone has been working and it's producing results for everyone.

I did not have a good experience with this management company. And it gives applications fee scams. I’ve done my research, so they are indeed a real company with good reviews. Actually to many Good all 5 star reviews 🤨 But my experience was a waste of time and money. I did the application as asked. They seen and received it. I screened shot the receipt of doing so. When it was time to move forward to screening something happened with them sending me the proper link. All morning We text back and forth to try to resolve it..but I kept receiving a link to redo my entire app and pay another fee. I then called in and when I spoke with the manager she was short and nasty as if I they didn’t receive my fee and implied the problem was in my end.I asked for a refund. she said that’s not how rental application work if I don’t want the place just say that. Well I do want the place or I would not have paid for an application. But if I can’t use the application fee through your app.. what exactly am I paying for? The unprofessional and careless attitude about someone else hard earn money is diabolical. She then said you won’t get a refund but you can come in because it’s been working for every one else like I’m lying about 35 dollars and the rental I’m applying for is 1350. She ended with if you want help I can come in. This online application is your process and as the manager if you can’t handle solving these issues choose another position. I hope the 35 benifits this company I will cut my loses. Be careful with these management companies these are not the owners and probably have know idea that they are scamming people and over charging for application fees. I understand we have to pay this for back ground credit ect.. but we are paying your not doing me any favors and as a customer I don’t owe you anything. This young lady was a poor representation of this company and any good experience before it. Steer clear

Working with Faye makes it easy.

I worked with Mitch from the make ready team.He was very informative and a pleasure to talk with.

Ms Faye was wonderful and very efficient!

Faye is awesome. Easy to work with and anything you need she can get it done! Highly recommend!

Fantastic service!