Lakewood Property Management Supporting Owners

I've never met Mr Bob maintains person. But after urban property took over i made a call for maintenance my call was answered within 24 to 48 hours and in 72 hours my problem was addressed by Mr Carlton. And repair done within a hour. Mr Carlton suggested something else that would make me feel more comfortable living in my apartment. I have to say even living in large 100 apartment building I am satisfied staying in my apartment now. I have had very fast response to my request and so cooperative with me Thank you Urban property management

Jam was tremendous fast and understanding with all of my maintenance request.They have been great people to lease from.

Jeanie L has been friendly and considerate in all of our dealings with PUPM so far. We are on week 2 of our lease, but communication has been prompt so far and all issues have been resolved swiftly. Will update next October with a full analysis of our treatment and the property management

Mareez Roufail was excellent helping us with onboarding

Once I was finally added to PUPM Company. Monique walked me through joining the system and she was able to get work orders left behind by the previous owner submitted by their maintenance guy Bob, who arrived the following day. Bob was very nice and completed the repair needed for my bathroom sink and he also bought me a new filter for my furnace. I really appreciate him caring enough to complete the job. I was really surprised that Jam reached out to me and asked if I was happy with the service that I received, that made my day cause most management companies don't bother to follow up with the tenant to see if there workers completed the job. Thank you so much for caring Jam.

Amazing service from Jeanie, she went above and beyond to assist us. Helping us secure our home, she was a blessing.

Very satisfied with my experience with progressive urban property management Jess was very helpful the whole process she reached out many times and helped me along the journey I highly recommend Jess for anyone looking to move into a new home/apartment 🏡 .

Progressive Urban Property Management has done an outstanding job managing my 19 units in Cleveland. George, Amy, and their whole crew are not only great at what they do but also an absolute pleasure to work with. When I came to PUPM in early 2025, I was working with a different management company, and my properties were frankly in a bad state. I'd had one manager who kept back information for years, followed by another company that charged vast sums of money for mediocre work. I came to PUPM knowing that my units had significant deferred maintenance to handle, and over the past six months, PUPM has gotten things on track so that I am in a position to make money while also taking care of the properties for the long term. PUPM's online system for tracking repairs, payments, etc. is extremely thorough and easy to use. Everyone who works at PUPM is responsive over email, and it's always possible to set up a call to discuss issues. Another thing that really sets PUPM apart is that I know they are also respectful and responsive with my tenants. I've had problems in the past with other companies that treat tenants poorly and charge them baseless fees. PUPM works well with tenants. This is the right thing to do, and it's also better for me as an owner because happy tenants are more likely to stay. Property management is a really, really tough business. I think a lot of companies aren't as great because doing it right is hard. Other companies are dishonest and abuse trust. But George and Amy are people with integrity. They really know their business, and no one works harder than they do. They have been professional, patient, methodical, and kind to both me and my tenants. I couldn't recommend PUPM more highly.

Thank you for all your help today

Maintenance jam are Fast response great communication and nice . The guy Bod was great he came to fix my banister and fix my screen on my screen door also with out me asking

As a new client of Progressive Urban Property Management, I have been extremely impressed with all the staff including Regine Appegu, Owner Relations Coordinator, Progressive Urban Property Management. The staff are extremely knowledgeable and responsive. I especially like their web portal. It provides great reporting and documents every activity. Jay Gardner

I recently moved back to Cleveland and have found Progressive Urban Property Management to be outstanding. From office staff to maintenance, everyone is professional, organized, and easy to work with. Their online system is simple and makes everything seamless. As a tenant, I couldn’t be happier with how well things are managed. Highly recommend Progressive Urban for both property management and tenant services.

Very quick and helpful!

We are property owners and I can't say enough on how wonderful and professional this team is, especially George and Amy. We came from a previous PM company in the area that was terrible so we needed help ASAP. George was so helpful and is always quick to respond. Amy is incredible. She goes the extra mile, knows how to solve any problem, and is also very kind. You won't find a better PM company - they are thr best!

As a landlord, I cannot say enough good things about PUPM. I came to PUPM after a terrible experience with previous property management. I have now worked with PUPM for over 6 months and can safely say they are the best in so many ways. They will always send you your funds and not hold onto them. They are responsive and actually pick up the phone and respond to emails within a day. They are a fantastic team. Roman heads up a great maintenance team that will take care of your properties. Melissa is a very responsive and friendly bookkeeper who will send your funds every other week, with breakdowns if needed. Monique and Ella are great with working with rents and will jump on the phone with you if you ever need to. Cristina is super sweet and will help with all sorts of things even though her job is utilities. George is a great leader and very honest. And I can't say enough good things about Amy. She really knows how to solve all problems and is so friendly and kind. She is the best property manager you could hope for. She is honest and incredibly hard-working. All I can say is I came from a previous horrible situation with another property management company which she quickly remedied personally and saved everything. Amy, I cannot thank you enough. Amy and PUPM are the BEST!

Great company and great human beings. Highly recommend them to all out of state owners.

Krystle Romano assisted me today and was very helpful!! I really greatly appreciate her !! Wish I could give her 10 stars!!

My landlord switched to this property management company about 2 weeks ago, so I can't say whether or not they're a good company to rent through. But what I will say is..this morning (9am)Faye called, asking if I could leave a 5 star review. Then, texted me 3 times in 3 hrs (it is currently 12:13pm) to remind me ABOUT A DAMN REVIEW!! That is crazy to me! Boarder line harassment..And the fact she specifically said leave a FIVE STAR review makes me suspect that most of their 5 stars reviews are fake! I wouldn't say not to rent through them but I would definitely say not to believe all the positive reviews and to read some negative ones because its more truth to those..