Trustworthy Property Management in Cleveland and Throughout Northeast Ohio

Once I was finally added to PUPM Company. Monique walked me through joining the system and she was able to get work orders left behind by the previous owner submitted by their maintenance guy Bob, who arrived the following day. Bob was very nice and completed the repair needed for my bathroom sink and he also bought me a new filter for my furnace. I really appreciate him caring enough to complete the job. I was really surprised that Jam reached out to me and asked if I was happy with the service that I received, that made my day cause most management companies don't bother to follow up with the tenant to see if there workers completed the job. Thank you so much for caring Jam.

Absolutely love the service I have been receiving so far. Jam, the maintenance coordinator and Bob the technician are very professional and polite. No complaints on my end; just compliments from a satisfied tenant!

Attentive maintenance team. Thank you Bob and Jam

Ray is the tech who replaced our furnace filters. Jam followed up with great communication. Thanks guys!

I what to say thanks to Bob the handyman for helping me this afternoon i had a problem and he was really patient with me and he did not let me get off the phone until I was satisfied so thank you for that

So far we’ve had a great experience working with PUPM. Jam (maintenance coordinator) is pleasant and always replies to inquiries promptly. We really appreciate your professionalism.

Amy P, Regine and the whole PUPM crew have been nothing short of amazing. Their hard work and creativity in terms of services offered is unparalleled. Most importantly, they are courteous and respectful towards our tenants, which is a huge priority for us. I look forward to continuing to work with them. EDIT: I want to add that Jess G has been working tirelessly on behalf of myself and our tenants. I'm grateful for how hard everyone has been working and it's producing results for everyone.

I did not have a good experience with this management company. And it gives applications fee scams. I’ve done my research, so they are indeed a real company with good reviews. Actually to many Good all 5 star reviews 🤨 But my experience was a waste of time and money. I did the application as asked. They seen and received it. I screened shot the receipt of doing so. When it was time to move forward to screening something happened with them sending me the proper link. All morning We text back and forth to try to resolve it..but I kept receiving a link to redo my entire app and pay another fee. I then called in and when I spoke with the manager she was short and nasty as if I they didn’t receive my fee and implied the problem was in my end.I asked for a refund. she said that’s not how rental application work if I don’t want the place just say that. Well I do want the place or I would not have paid for an application. But if I can’t use the application fee through your app.. what exactly am I paying for? The unprofessional and careless attitude about someone else hard earn money is diabolical. She then said you won’t get a refund but you can come in because it’s been working for every one else like I’m lying about 35 dollars and the rental I’m applying for is 1350. She ended with if you want help I can come in. This online application is your process and as the manager if you can’t handle solving these issues choose another position. I hope the 35 benifits this company I will cut my loses. Be careful with these management companies these are not the owners and probably have know idea that they are scamming people and over charging for application fees. I understand we have to pay this for back ground credit ect.. but we are paying your not doing me any favors and as a customer I don’t owe you anything. This young lady was a poor representation of this company and any good experience before it. Steer clear

Working with Faye makes it easy.

Ms Faye was wonderful and very efficient!

I worked with Mitch from the make ready team.He was very informative and a pleasure to talk with.

Faye is awesome. Easy to work with and anything you need she can get it done! Highly recommend!

Fantastic service!

Neonna & Yvone are awesome to work with. Both very knowledgeable and dependable.

Appreciate how fast everything went and how helpful they have been

Faye from progressive urban property management was extremely helpful and very quick to solve my problem. Our dryer didn’t work and thanks to her we now have a new dryer from Myers.

Jam was very responsive to my request and keeping me up to date and Bob was jus the best he came early knocked the work out fast im very pleased today

I've never met Mr Bob maintains person. But after urban property took over i made a call for maintenance my call was answered within 24 to 48 hours and in 72 hours my problem was addressed by Mr Carlton. And repair done within a hour. Mr Carlton suggested something else that would make me feel more comfortable living in my apartment. I have to say even living in large 100 apartment building I am satisfied staying in my apartment now. I have had very fast response to my request and so cooperative with me Thank you Urban property management

Jam was tremendous fast and understanding with all of my maintenance request.They have been great people to lease from.

Jeanie L has been friendly and considerate in all of our dealings with PUPM so far. We are on week 2 of our lease, but communication has been prompt so far and all issues have been resolved swiftly. Will update next October with a full analysis of our treatment and the property management