Multifamily Property Management Services in Cleveland, OH

5 star Rating Maintenance Great job

Ella was awesome. She answered our questions and our concerns. After 2 years at this property we are now able to speak to a live person instead of chatting with AI. Thank you again Ella

Jeanie L.

The PUPM team is fantastic - very responsive and professional. Would highly recommend! Entire maintenance team (including Jam) is fantastic. Always go above and beyond to get issues resolved professionally and completely. I'll be onboarding my future properties with them!

Amazing communication, Bob the technician came out immediately for any problem I’ve had, and Jam is great in following up and making sure the maintenance order was complete, thank you Progressive Urban!!!!

Jeanie is very understanding and polite. Great property management company!

The team at PUPM is honestly among the best I’ve ever worked with in any industry. They are incredibly quick to respond, and the best part is that they actually get things done right the first time. Sam and Bob make living at 1442 completely hassle-free; they keep the building spotless and always make sure it feels safe. If you get the chance to move here or work with this team, jump on it. You definitely won't regret the decision.

I transitioned my portfolio to PUPM mid-2025, and could not be more satisfied with their team. Pupm, led by Ops Manager Amy Pierse, are: - Attentive - Highly responsive - Transparent - High level of business acumen As an out of state owner, this is the team you want running your properties.

I’m very satisfied with the service I got from Jeanie L. She was very respectful and nice. She made the process very easy for me. She’s a wonderful person. I appreciate her so much. Absolutely great service.

Faye and Steve was on point when I called very proud tenant.

My recent experience was great. Bob the technician installed a new doorbell for my home. He also installed a new lock for my screen door because the old one was broken. Jam from PUMP reached out to me about my maintenance request to make sure everything was fixed. Jam was polite. Thank you!.

I had a great experience with Leon (technician). He recently fixed my kitchen stove and now it works fine. He was also helpful and nice. Faye received my maintenance request and I got a response within hours. She was nice and submitted the request fast. Thank you!. Also, Bob came this morning to installed a doorbell and the lock on my screen door. Everything is working now!. I didn’t have to wait long for my maintenance request to be submitted either.

Jeanie L. Has been amazing helping me get set up into a new rental property! Timely professional, most of patient and kind! The whole team has at Progessive Urban Property Management are the best team around as far as im concerned!

As a landlord you'll never make any money working with them. You'll lose money actually. I was a landlord and had hire this company because of the 'great reviews'. I had to move on from them less than a year later because every month there was 'fees' and 'maintenance'. They want to only hire their workers and contractors so they can hike up the price whatever they want it to be. I found another contractor myself, that was a fight trying to do that. They were saying that they will have to charge me extra to supervise him. I said that, 'that's not necessary I trust him I had his confidence from another friend of mine that owns homes in Cleveland as well. Come to find out all those maintenance and fees they were charging was for NOTHING just a way to pay their employees of however many ppl they got working with them. Also the exterminator they have working for them didn't do anything either. I went to the home myself and spoke to the tenants. They said this company did nothing they claim they did on the Buildium app you use with them.

Excellent communication from Faye, and Bob fixed the leak under our sink efficiently and in a timely manner. Thank you! 😊

Jam is such amazing help and always make sure the job gets done ! I appreciate everything since I moved here in may , continue to keep up the great work thanks !

Great company and great human beings. Highly recommend them to all out of state owners. UPDATED I wanted to update my initial review. PUPM keeps exceeding my expectations from them, and I wanted to give credit where credit is due. I have been working with them for less than a year, and their team is phenomenal. Their process are perfectly streamlined and even where their is a issue, the level of care the team has is impressive. Without going too much in details, I wanted to give a huge shout out to Neonna, Regine and Yvone for being phenomenal. I know there is a whole team that supports them and fosters a culture of go getters, and they also need credit too. Keep up the great work everyone. I can confidently say that you are one of the best teams in PM that I have had the pleasure to work with.