Multifamily Property Management Services in Cleveland, OH

Jeanie is very understanding and polite. Great property management company!

The team at PUPM is honestly among the best I’ve ever worked with in any industry. They are incredibly quick to respond, and the best part is that they actually get things done right the first time. Sam and Bob make living at 1442 completely hassle-free; they keep the building spotless and always make sure it feels safe. If you get the chance to move here or work with this team, jump on it. You definitely won't regret the decision.

I transitioned my portfolio to PUPM mid-2025, and could not be more satisfied with their team. Pupm, led by Ops Manager Amy Pierse, are: - Attentive - Highly responsive - Transparent - High level of business acumen As an out of state owner, this is the team you want running your properties.

I’m very satisfied with the service I got from Jeanie L. She was very respectful and nice. She made the process very easy for me. She’s a wonderful person. I appreciate her so much. Absolutely great service.

Faye and Steve was on point when I called very proud tenant.

My recent experience was great. Bob the technician installed a new doorbell for my home. He also installed a new lock for my screen door because the old one was broken. Jam from PUMP reached out to me about my maintenance request to make sure everything was fixed. Jam was polite. Thank you!.

I had a great experience with Leon (technician). He recently fixed my kitchen stove and now it works fine. He was also helpful and nice. Faye received my maintenance request and I got a response within hours. She was nice and submitted the request fast. Thank you!. Also, Bob came this morning to installed a doorbell and the lock on my screen door. Everything is working now!. I didn’t have to wait long for my maintenance request to be submitted either.

Jeanie L. Has been amazing helping me get set up into a new rental property! Timely professional, most of patient and kind! The whole team has at Progessive Urban Property Management are the best team around as far as im concerned!

As a landlord you'll never make any money working with them. You'll lose money actually. I was a landlord and had hire this company because of the 'great reviews'. I had to move on from them less than a year later because every month there was 'fees' and 'maintenance'. They want to only hire their workers and contractors so they can hike up the price whatever they want it to be. I found another contractor myself, that was a fight trying to do that. They were saying that they will have to charge me extra to supervise him. I said that, 'that's not necessary I trust him I had his confidence from another friend of mine that owns homes in Cleveland as well. Come to find out all those maintenance and fees they were charging was for NOTHING just a way to pay their employees of however many ppl they got working with them. Also the exterminator they have working for them didn't do anything either. I went to the home myself and spoke to the tenants. They said this company did nothing they claim they did on the Buildium app you use with them.

My landlord switched to this property management company about 2 weeks ago, so I can't say whether or not they're a good company to rent through. But what I will say is..this morning (9am)Faye called, asking if I could leave a 5 star review. Then, texted me 3 times in 3 hrs (it is currently 12:13pm) to remind me ABOUT A DAMN REVIEW!! That is crazy to me! Boarder line harassment..And the fact she specifically said leave a FIVE STAR review makes me suspect that most of their 5 stars reviews are fake! I wouldn't say not to rent through them but I would definitely say not to believe all the positive reviews and to read some negative ones because its more truth to those.. Edit: It has been 3 months with this company, and for 3 months they have not applied my water/sewer bill to my account! Last week, I brought this issue to my landlords attention, she then reached out to Progressive Urban Property Management (numerous times). they sent her an email back stating they would have the appropriate person handle the matter. Well..that was a week ago and nothing! Today, they added rent to my balance but again not the water/sewer bill from the last few months. My landlord is sick of their BS too, said she sent them a bitchy email..I wouldn't be surprised (or upset) if she switched property management, because this is ridiculous and bad for business! NOW, Im telling you..believe the bad reviews for sure! This property management company is a joke!

Excellent communication from Faye, and Bob fixed the leak under our sink efficiently and in a timely manner. Thank you! 😊

Jam is such amazing help and always make sure the job gets done ! I appreciate everything since I moved here in may , continue to keep up the great work thanks !

Great company and great human beings. Highly recommend them to all out of state owners. UPDATED I wanted to update my initial review. PUPM keeps exceeding my expectations from them, and I wanted to give credit where credit is due. I have been working with them for less than a year, and their team is phenomenal. Their process are perfectly streamlined and even where their is a issue, the level of care the team has is impressive. Without going too much in details, I wanted to give a huge shout out to Neonna, Regine and Yvone for being phenomenal. I know there is a whole team that supports them and fosters a culture of go getters, and they also need credit too. Keep up the great work everyone. I can confidently say that you are one of the best teams in PM that I have had the pleasure to work with.

Responds well & timely. Ive had nothing but excellent customer service. Highly recommend

We have been with Progressive Urban Property Management for a few months now and they have really done a great job. Faye is always on the ball when I contact them and my issues are resolved in very timely manner. Two nights ago my furnace was making loud sounds and kept turning on every 10 minutes. It got me concerned so at 7am the next morning I emailed Faye about this. By 9:am Faye responded that Steve would be contacting me this day. At 10am Steve was ready to come to the house. He arrived shortly after and checked out the furnace and had it fixed and maintenance and thank goodness he did as my furnace was about to BREAK but Steve saved it now it is working great and not running bad!!! Thank You Faye for being so kind and efficient! You are always so fast at getting back to me and I appreciate you so much you and Steve saved our furnace! Thank you Steve for being so punctual and thorough and explaining everything you did in words that I could understand! You guys really have a great work ethic! Again, thank you and Happy Holidays 😊 🌲💖🙏

We have only been working with this company for a short time but so far we can report no issues. They communicate in a timely manner and follow through with what they say they are going to do. Our main contact is Faye and she is very polite and professional. Keep up the good work Faye!

The registration requirements for the City of Cleveland are such a burden for out of town small investors. Regine Appegu, Owner Relations Coordinator, has been so valuable and responsive to coordinate the myriad of documentation required to complete the registration. For an out-of-town investor she has been very helpful.